Policies

Shipping & Delivery

The time needed to prepare an order for shipping varies. In most cases production will take 2-4 business days prior to shipping.

Most of our clients are ordering for immediate gift giving, therefore we are unable to offer expedited production. We work in order of first in / first out so each of our buyers can be assured of a timely turn around.  

Korena Loves ships via USPS exclusively. We are located in greater metropolitan Portland, Oregon. Korena Loves is not responsible for items that are lost or damaged in the mail. Please contact us if you would like to upgrade to insurance for your purchase. USPS upgrades to Priority Mail and Express Mail are available during checkout, but will not impact production times.

If you would like an e-card for the recipient until their item arrives please contact us.

Buyers are responsible for any customs and import taxes that may apply. Korena Loves is not responsible for delays due to carriers or customs.

Returns & Exchanges

We regret we are only able to accept cancellations or changes if no work has begun on your order including graphic design.

Please review instructions carefully prior to ordering. Our photos reflect examples & inspiration only. Your items will be made to order based on the specifications you provide during checkout. We carry no standing inventory and produce our products only when ordered so there is no proof process. As a result, production will generally begin without additional conversations or emails. Keep in mind, custom crafted items are seldom perfect or evenly spaced and font/graphics sizes will vary based on character counts and design requests. These characteristics are part of the charm and should not be considered defects.

As each item is uniquely made just for you, refunds and exchanges are not available unless an error was made by Korena Loves.

Custom Whistles

Our whistles are working coach whistles. They are not fine jewelry. While they do have a beautiful finish, they are not flawless. Minor imperfections are to be expected and should not be considered a defect. We are unable to refund or exchange based on these minor imperfections present on all whistles.

Use of Custom Logos

We are able to use a logo provided it isn’t copyrighted, you own the copyright or you are authorized to use the copyrighted art. Korena Loves is not responsible for unauthorized use and will direct owner inquiries to the purchaser as having authorized the logo use.
Many schools, organizations and teams have copyrighted logos and will not authorize use for individual coach gifts so please be sure you may use it.
Our laser reads black and white only so some modification by us is usually required. This means colors, shading, gradients and fine line design features will be lost from the the original. If you choose against using your logo for any of the above reasons, we are happy to source a generic grizzly, wolf, dragon, chess piece, etc.

Please contact us if you are interested in our wholesale pricing.

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